Refund Policy & Money-Back Guarantee

Each work opportunity has a one-time private assistance fee for our private assistance service.

Your assistance fee is protected by our Money-Back Guarantee, subject to the conditions and exclusions set out in this Refund Policy.

The payment is for our assistance services and does not guarantee employment, an employer, sponsorship, a nulla osta, visa approval or entry into Italy.

You may be eligible for a full refund of your assistance fee if your case does not pass the conditions covered by our guarantee. A refund request qualifies when all of the following apply:

a) You submitted complete, accurate and truthful information in your applicant profile;
b) You provided all documents requested by us within the timeframes we indicated;
c) You hold a valid passport for the entire duration of the assistance;
d) After our assessment we determine that your case cannot be processed under the conditions covered by our guarantee;
e) You submit the refund request within 30 days of that determination.

The Money-Back Guarantee does not apply where:

a) Information or documents you provided are incomplete, inaccurate, misleading or fraudulent;
b) You do not respond to our communications or requests for documents for 30 consecutive days;
c) You withdraw from the process for personal reasons after the service has started;
d) An employer, authority or consulate makes a decision that is unfavourable to you — such outcomes are outside our control and do not by themselves create a right to a refund;
e) Third-party costs (translations, legalisations, government fees, courier or consular fees) have been incurred — these are never refundable by us.

Send an email to tripastralstaff@gmail.com with the subject "Refund Request", including your full name, the email address used at checkout, your order reference and a short description of your situation.

We acknowledge every request within 5 business days and communicate our decision within 30 days of receiving all required information. Approved refunds are returned to the original payment method, normally within 14 days of approval.

This policy does not affect any mandatory consumer rights available to you under applicable law.

For questions about your order, our service or this policy, contact:

Trip Astral Staff
tripastralstaff@gmail.com